Legal Notice and General Conditions

Page Information

Perfumería Digital S.L. is a Spanish company, registered in the Mercantile Registry of Madrid on September 3, 2018. Volume: 38.102 , Folio: 130 , Section: 8 , Page M-678181 , Entry: 1

CIF. B88164173

Registered office: Madrid.

Mail: informacion@perfumeriavirtual.com

General Terms and Conditions

The following conditions apply to all orders placed through our website: www.perfumeriavirtual.com

By placing an order you confirm that you agree with the general and manifest conditions:

Who understands and understands the conditions set out here
All published prices include taxes.

When placing an order, the buyer declares his willingness to purchase the goods.

Perfumería Digital S.L. reserves the right to modify prices, either for reasons of updating suppliers, promotions or currency exchange, as well as the content and portfolio of brands and products, by updating and improving the user experience.

Use of the Website

Access to the website is free of charge.

Register

To place an order you must register, for it will be mandatory some fields that are essential.

You will be responsible for keeping your password and account information secret.

The password is confidential and should not be shared with third parties to prevent them from making purchases on your behalf.

If you do not remember your access data, we will be able to send it to you again.

Perfumería Digital S.L. is not responsible for damages caused by misuse or loss of password.

Shipping

Shipping times for products in stock will be between one and three working days. For products that must be ordered from different manufacturers, will depend on that manufacturer, ranging between 7 and 19 working days estimated.

In periods of high demand and depending on whether the supplier needs to manufacture, the wait could be extended a week or more.

Shipments to the Canary Islands, Ceuta and Melilla are made by post and will take 3 days longer than to the rest of the Peninsula. It will be essential to notify the DNI or document that guarantees your identity.

When there is a problem with stock breakage, we will contact the customer to notify him and he decides whether to go ahead with the order.

Customs

If the shipment of the package generates customs charges and taxes, these will be borne by the customer. If the customer does not want to take charge of customs duties, Perfumería Digital S.L. will not refund the amount of the order or take charge of the package.

All shipments will be made to Spain through SEUR and Correos.

Methods of payment

  • Credit Card
  • Paypal
  • Bank Transfer
  • Cash on delivery

Product Return

You have 14 days to return your products.

The costs of return will be borne by the customer, except for exceptions (see details in shipping conditions).

If, after having received your products, you decide that you do not want them and request their return, you can do so in the following way.

You will contact us via email at informacion@perfumeriavirtual.com to notify us, we will send you a form (also available online from your Customer Area / My Orders to download) to include with the product when you return it to us.

Once you have received the package from us and verified that the product is there:

  •  In perfect condition both the product and its case, box if appropriate and other elements
  • Does not show signs of having been used improperly or properly
  • In the case of contact lenses, the boxes have not been opened or tampered with.
  • We will then reimburse you in full.

Otherwise we reserve the right to make a partial credit - if it is not returned in the same original packaging the good may suffer a depreciation - or the return of the product to the customer.

Withdrawal

You have a period of 14 days to exercise your right of withdrawal by contacting Perfumeriavirtual.com

Promotions

Promotions are not cumulative.

No promotion will be cumulative to any other, if you have a discount coupon, this will not cumulate with other promotions, so you can only use it when there is no promotion in force.

The discount coupons are only issued by Perfumeriavirtual and never by third party platforms.

Legislation and jurisdiction

Any controversy or conflict that may arise as a result of the use of the website (www.perfumeriavirtual.com), will be resolved in accordance with current legislation in Spain, submitting to the jurisdiction of the Courts and Tribunals of Madrid, expressly renouncing the User to any other jurisdiction or jurisdiction that may correspond in law.

Resolutions of Disputes - "Online Disputes Resolutions" - European Union

Information on the "ODR" portal, the official website operated by the European Union dedicated to helping consumers and online sellers resolve their potential disputes out of court. Direct access to the site via the following link  "ODR".

Legal Notice and Privacy Policy

Security

Perfumería Digital S.L. (hereinafter perfumeriavirtual) makes this channel available to the user, www.perfumeriavirtual.com (hereinafter "perfumeriavirtual.com"), over the Internet, with the same guarantees and functionalities as its traditional operation at points of sale.

Once you receive confirmation of your purchase, which is issued online with the central systems, you will know with certainty that your purchase has been made, with the guarantee of perfumeriavirtual.

Perfumeriavirtual safely guards and processes, end to end, all the user's personal data, bank and credit card data, payment transactions, ensuring the aspects of integrity (that the information is not damaged), confidentiality (that only those who need to know it know) and availability (that is available when needed).

Some aspects of detail:

All information in transit from the user's computer to perfumeriavirtual's Internet technical installations is done in encrypted form, following the usual scheme (supported by your Internet browser, using the cryptographic protocol "SSL", which activates the browser's "padlock") which is activated thanks to the use of a server certificate issued in favour of perfumeriavirtual.

The credit/debit card payment system used incorporates "Secure Internet Payment".

The web application has been designed to avoid leaving traces of the information transmitted on your computer, so that you can access the service from anywhere, in principle, without fear. However, the computer can be configured to save the pages visited, the history of visits, passwords provided, etc.. Unless you are an expert, we recommend that you use the service only from trusted computers.

The custody of all the information that is made in the facilities of perfumeriavirtual is recorded and processed backed by equipment and communications of high availability, so that it is always at your service.

Attention to the user, from the User Attention Center, operated by people from the perfumeriavirtual group, following strictly controlled and automated procedures, ensures that the information is preserved in the proper conditions.

However, with respect to the foregoing, perfumeriavirtual reminds Internet users that the Internet is not always as safe as would be expected or apparently seems.

While perfumeriavirtual cannot prevent the user from suffering some kind of incident in their use of the Internet, perfumeriavirtual takes maximum precautions in their operations and systems to avoid, as far as possible, malfunctions.

However, perfumeriavirtual can do nothing to preserve the confidentiality of the data of a particular user or other elements if the user does not take care of the confidentiality of your username and password. Given the existence of risks on the Internet, perfumeriavirtual recommends the user to take appropriate measures of self-protection, primarily technical and behavioral, against the risks of impersonation or breach of communication. By way of example:

As far as your equipment is concerned and to the extent that it is necessary, it is recommended that you use the latest versions of computer programs, given the incorporation in these of greater security measures to protect the confidentiality and integrity of your data, and that you suitably review the configuration options, for example to prevent your browser from involuntarily providing your user name, password or email address on the web servers to which you access and which request it.

With regard to your behaviour, please access the perfumeriavirtual website, perfumeriavirtual.com, write the web address personally and do not use hyperlinks or unreliable favourites, to avoid certain deceptions, and never provide your access or personal details by e-mail or telephone, and ensure that you call the telephone number of the User Service Centre.

Legal notice

General information

This Legal Notice has been drawn up in compliance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

This Legal Notice regulates the use and use of the Portal, which is accessed through the Internet address www.perfumeriavirtual.com (hereinafter "perfumeriavirtual.com"), which Perfumería Digital S.L. with registered office at Calle Almansa 92, 28040, Madrid, Spain and CIF number B88164173, makes available to Internet users.

This website has been designed to publicise the information, activities and services offered by perfumeriavirtual.com.

The use of the Portal attributes the condition of user of the same (hereinafter, the User) and implies acceptance of all the conditions included in this Legal Notice, the User must read this Legal Notice carefully on each of the occasions on which it intends to use the Portal, as its conditions of use may be modified.

Access to the Portal is free and unrestricted except for the cost of connection through the telecommunications network provided by the access provider contracted by users.

The use of certain services offered to Users through the Portal may be subject to specific conditions (hereinafter, the "Specific Conditions") which, as the case may be, replace, complete and/or modify this Legal Notice. Therefore, prior to using these services, the User must also carefully read the corresponding Particular Conditions.

In any case it should be noted that the services provided perfumeriavirtual.com have the price indicated in the corresponding commercial offer.

The duration of this agreement is limited to the use of the Portal, therefore, the contract will end at the time when users disconnect from the Portal.

Web accessibility perfumeriavirtual.com

Accessibility Policy

In the construction of the perfumeriavirtual.com website, a series of measures have been adopted with the aim of improving its accessibility. This brings a number of advantages such as:

  • Facilitate access to users regardless of their physical condition or their environment
  • Include clear, well-structured content
  • Improve navigation and user experience
  • Among others, the following measures have been taken:
    • Use of CSS for the presentation of information
    • Alternative text in images
    • The links provide details of the function or destination of the hyperlink
    • Improvements are periodically made to the web that will always be aimed at maintaining or raising the level of compliance with standards.
    • All Priority requirements have been checked with a manual analysis of accessibility through different semi-automatic tools, user agents and technical aids.
    • Recommended configuration for web browsing
  • For the best experience in the use of this relationship channel, the User is recommended to use the following technical means:
    • Browser: Internet Explorer 9 or higher, Mozilla 9.0.0 or higher.
    • Recommended screen resolution: 1.024x768
    • To view some of the content, you will need the Adobe Flash plugin
    • In order to consult some of the documents you will need to have Adobe Reader plugin installed.
    • You must have Java and Javascript enabled in your browser.
    • You must have cookies enabled in your browser
    • There are no requirements or restrictions regarding the computer or operating system used.

Contact

Any complaint, query or suggestion for improvement regarding the accessibility of this portal may be channelled through the e-mail informacion@perfumeriavirtual.com destined for this purpose of the page.